Shipping policy

Shipping Policy
Effective Date: September 2026
This Shipping Policy governs the shipping, fulfillment, and delivery terms for all orders placed on this Shopify store, operated by RANDY LEE JONES. By placing an order on our website, you agree to the terms outlined in this policy. All shipping services are processed in compliance with United States domestic shipping regulations and international cross-border logistics rules.

1. Merchant & Fulfillment Information

Merchant Name: RANDY LEE JONES
Business Address: 197 Goguac St W, Battle Creek, Michigan 49015, United States
Support Email: JasonRichardson575082@hotmail.com
Support Phone: 774-236-2312
All orders are fulfilled and shipped directly from the United States. We partner with reliable US domestic and international courier services to ensure safe and timely delivery for all customers.

2. Order Processing Time

All orders undergo standard processing before shipment. Standard order processing takes 1–3 business days (Monday–Friday, excluding US federal holidays, weekends, and peak holiday seasons). Processing time includes order verification, quality inspection, packaging, and courier handover.
Orders placed on weekends or US public holidays will be processed on the next official business day. During promotional sales, holiday peak seasons, or inventory restocking periods, processing time may be extended by 1–2 business days due to high order volume. We do not offer expedited processing guarantees unless explicitly selected at checkout.

3. Domestic Shipping (United States)

We provide shipping services to all 50 states and territories of the United States. Domestic shipping rates and delivery times are as follows:
  • Standard Domestic Shipping: Estimated delivery within 3–7 business days after processing completion. Shipping fees are calculated based on package weight, size, and delivery distance at checkout.
  • Expedited Domestic Shipping: Estimated delivery within 1–3 business days after processing completion for urgent orders. Expedited shipping rates are displayed during the checkout process.
  • Free Shipping Eligibility: Free standard domestic shipping is available for orders that meet the minimum purchase threshold specified at checkout, valid for contiguous US states only.
Delivery to remote US territories, Alaska, and Hawaii may require additional shipping time and surcharges, which will be automatically calculated and displayed before order payment.

4. International Shipping

We offer international shipping to most countries and regions worldwide. International orders are shipped via tracked international courier services with estimated delivery times of 7–21 business days, depending on destination country, customs clearance efficiency, and regional logistics conditions.
Important International Shipping Terms:
  • All international shipping fees are the responsibility of the customer and are confirmed at checkout.
  • Import duties, taxes, customs clearance fees, and any additional regional surcharges imposed by the destination country are the sole responsibility of the buyer. We do not cover or reimburse these fees.
  • Customers are responsible for complying with local import laws, product restrictions, and customs regulations of their destination country.
  • Customs inspection delays, local logistics suspensions, or regional policy changes may extend delivery time, for which we are not liable.

5. Order Tracking

Once your order is processed and shipped, a confirmed shipping confirmation email with a unique tracking number and tracking link will be sent to your registered email address (JasonRichardson575082@hotmail.com for merchant records, customer’s registered email for buyer notifications). You can monitor your package’s delivery status in real time via the official courier tracking system.
Tracking information may take 24–48 hours to update after the package is picked up by the courier due to system synchronization delays.

6. Shipping Delays & Exceptions

We strive to deliver all orders within the estimated timeframe; however, delivery estimates are not guaranteed delivery dates. Shipping delays may occur due to the following uncontrollable factors, for which we assume no liability:
  • Severe weather conditions, natural disasters, or public emergencies
  • Courier service delays, logistics network failures, or transportation suspensions
  • Customs inspection hold-ups for international orders
  • Incorrect or incomplete shipping address information provided by customers
  • Peak holiday season logistics congestion
In the event of prolonged shipping delays, please contact our support team for order status verification and assistance.

7. Lost or Damaged Packages

All packages are fully insured during transit. If your order arrives damaged, defective, or is confirmed lost by the courier company, please contact our customer support within 48 hours of delivery confirmation or confirmed loss notice.
Customers must provide relevant evidence including photos of damaged packaging, damaged products, and tracking records for verification. After successful verification, we will arrange a free reshipment or full refund in accordance with our refund policy. Claims for lost or damaged packages will not be accepted without valid evidence or after the 48-hour claim window.

8. Incorrect Shipping Addresses

Customers are solely responsible for entering accurate and complete shipping addresses during checkout. We will process and ship orders strictly according to the address information submitted. We are not responsible for lost, undelivered, or misdelivered packages caused by incorrect addresses, missing apartment numbers, or invalid contact information provided by customers.
Address modification requests after order shipment cannot be guaranteed. Any address change fees or reshipping costs due to customer errors will be borne by the buyer.

9. Undeliverable & Returned Shipments

If a package is returned to sender due to undeliverable address, customer refusal of delivery, unclaimed parcel, or customs rejection, the customer shall bear all return shipping fees, customs fees, and handling fees. We will issue a refund for the product value only after receiving and inspecting the returned package, minus all incurred logistics and handling costs.

10. Policy Updates

We reserve the right to update, modify, or adjust this Shipping Policy at any time without prior notice. Any policy changes will take effect immediately upon posting on this page. Continued use of our website and placement of orders after policy updates constitute acceptance of the revised terms.

11. Contact Information

For any shipping-related questions, order inquiries, delay assistance, or claim applications, please contact our support team:
Email: JasonRichardson575082@hotmail.com
Phone: 774-236-2312
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (US Eastern Time)
Copyright © 2026 RANDY LEE JONES. All Rights Reserved.